Flow preview
Abandoned Cart — High-Value Recovery
Splits recovery by the customer's typical spend: high-value shoppers get an aggressive multi-channel push, everyone else gets the standard nudge.
Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.
Trigger
When a custom event fires
Condition
If average order value > 5000
If yes
Send
WhatsAppHi {{first_name}}, we saved your cart. As a valued customer, here is priority delivery + 5% off: {{discount_code}}
Send
SMS{{first_name}}, your premium selection is still reserved. Complete now: {{cart_url}}
Send
EmailYour reserved items (offer inside)
A personal note, {{first_name}} — your items are waiting and your offer expires soon.
If no
Send
WhatsAppHi {{first_name}}! You left something in your cart. Tap to complete your order 🛒
Send
EmailYour cart is saved
Still interested, {{first_name}}? Your cart is saved — checkout anytime.