Automation
Flow Library
52 pre-built automation flows. Preview one, then activate it with a single click — it becomes an editable journey you can customize.
Abandoned Cart (9)
Abandoned Cart — Email Sequence
Classic 3-email recovery: a nudge at 1 hour, a reminder at 24 hours, and a final incentive at 72 hours.
3 messages · 3 delays
Abandoned Cart — WhatsApp First
WhatsApp-led recovery: WhatsApp at 1 hour, email at 24 hours, SMS at 48 hours. Built for high open rates in South Asia.
3 messages · 3 delays
Abandoned Cart — COD Highlight
Recovers abandoned carts by reassuring the customer they can pay Cash on Delivery — the top reason South Asian shoppers hesitate at checkout.
2 messages · 2 delays
Abandoned Cart — High-Value Recovery
Splits recovery by the customer's typical spend: high-value shoppers get an aggressive multi-channel push, everyone else gets the standard nudge.
5 messages · 4 delays · branching
Browse Abandonment
Re-engages shoppers who viewed a product but never added it to cart, with a gentle WhatsApp reminder and an email follow-up.
2 messages · 2 delays
Abandoned Cart — Single WhatsApp Nudge
The simplest recovery flow: one friendly WhatsApp message two hours after abandonment. Perfect starting point for new stores.
1 message · 1 delay
Abandoned Cart — SMS Only
For stores without WhatsApp yet: two SMS reminders at 1 hour and 24 hours to recover the sale.
2 messages · 2 delays
Abandoned Cart — Push + Email
A fast web-push reminder at 30 minutes for on-site shoppers, backed by an email at 24 hours.
2 messages · 2 delays
Abandoned Checkout — Quick 2-Step Email
A tighter email cadence — 4 hours then 24 hours — for stores that prefer a shorter recovery window.
2 messages · 2 delays
Welcome Series (7)
Welcome — New Customer + First-Purchase Incentive
Greets brand-new customers over email, then follows up on WhatsApp with a first-purchase discount to drive that crucial first order.
2 messages · 1 delay
Welcome — WhatsApp Opt-In
A warm WhatsApp welcome for customers who opted in to WhatsApp, setting expectations and offering a small incentive.
2 messages · 1 delay
Welcome — 3-Part Email Series
A three-email nurture: welcome, brand story, then bestsellers — spaced over the first week to build the relationship.
3 messages · 2 delays
Welcome — VIP First Order
Detects a big first purchase and rolls out the VIP carpet, while everyone else gets the standard welcome.
3 messages · 1 delay · branching
Welcome — Short SMS
A single-SMS welcome with a discount code — minimal and effective for SMS-first audiences.
1 message
Welcome — Multi-Channel
A coordinated welcome across WhatsApp and email over three days to maximise reach and recall.
2 messages · 1 delay
Welcome Back — Returning Visitor
Re-greets a known customer who returns to the store after a break, nudging them toward what is new.
1 message
Post-Purchase (12)
Post-Purchase — Order Confirmation + Shipping
Confirms the order instantly on WhatsApp, then keeps the customer informed as it ships and arrives.
2 messages · 1 delay
Post-Purchase — Review Request
Asks for a review a few days after delivery, over WhatsApp with an email fallback — when satisfaction is highest.
2 messages · 2 delays
Post-Purchase — Cross-Sell
Recommends complementary products a week after purchase, based on what the customer bought.
2 messages · 2 delays
Post-Purchase — Loyalty Points Notification
Tells the customer how many loyalty points they just earned and nudges them toward redeeming.
1 message · 1 delay
Post-Purchase — COD Thank You + Next Incentive
Thanks the customer after a successful Cash-on-Delivery order and offers an incentive to build the repeat habit.
1 message · 1 delay
Post-Purchase — Return / Refund Empathy
Sends a caring, no-pressure message when a return or refund is initiated, protecting the long-term relationship.
2 messages · 1 delay
Post-Purchase — Shipping Update Sequence
A dedicated shipping-status sequence: dispatched, out for delivery, and delivered confirmations on WhatsApp.
2 messages · 1 delay
Post-Purchase — Replenishment / Restock Reminder
For consumables: reminds the customer to reorder when they are likely running low, ~30 days after purchase.
2 messages · 2 delays
Post-Purchase — Complete the Look
For fashion and lifestyle: suggests items frequently bought together to complete the customer's purchase.
1 message · 1 delay
Post-Purchase — First Order Nurture to Second
Turns a first-time buyer into a repeat customer with a timed thank-you and a second-order incentive.
2 messages · 2 delays
Post-Purchase — Simple Thank You
A single, heartfelt WhatsApp thank-you right after purchase. The easiest way to make customers feel appreciated.
1 message · 1 delay
Review Request — Photo Incentive
Encourages customers to leave a photo review in exchange for loyalty points or a discount, boosting social proof.
2 messages · 2 delays
Win-Back (8)
Win-Back — 30-Day Lapsed
Reaches out to customers who have not purchased in 30 days with a friendly reminder and a gentle offer.
2 messages · 1 delay
Win-Back — 60-Day Aggressive
A stronger push for 60-day lapsed customers with a bigger discount and multi-channel follow-up.
3 messages · 2 delays
Win-Back — Escalating Discounts
A "we miss you" sequence with discounts that escalate over time — 10%, then 15%, then 20% — until they return.
3 messages · 2 delays
Win-Back — High-Value Personal Outreach
For your most valuable lapsed customers: a personal WhatsApp message with white-glove treatment, standard offer for the rest.
2 messages · branching
Win-Back — High Churn Risk
Triggered by the ML churn model: when a customer's risk crosses into High/Critical, launch a retention sequence automatically.
3 messages · 1 delay · branching
Win-Back — 90-Day Last Chance
A final re-engagement attempt for customers dormant 90+ days before they are considered lost.
2 messages · 1 delay
Win-Back — Gentle Email
A soft, no-discount email that simply reminds lapsed customers you exist and shares what is new.
1 message
Re-Engagement — Inactive Browser
Wakes up shoppers who browsed but went quiet, combining a web push with an email to pull them back.
2 messages · 1 delay
Loyalty & VIP (7)
Loyalty — VIP Tier Upgrade
Celebrates when a customer reaches a new VIP tier and lays out the perks they have unlocked.
2 messages · 1 delay
Loyalty — Birthday / Anniversary
Sends a warm birthday or anniversary message with a special gift to make the customer feel celebrated.
1 message
Loyalty — Points Expiry Reminder
Warns customers before their loyalty points expire, driving a redemption purchase.
2 messages · 1 delay
Loyalty — VIP Early Access
Gives VIP customers a head start on a new drop or sale before it opens to everyone.
1 message
Loyalty — Champion Thank You
A surprise-and-delight thank-you for your Champions segment — your best, most loyal customers.
1 message
Loyalty — Customer Anniversary Reward
Marks one year since the customer's first order with a thank-you and an anniversary reward.
1 message
Loyalty — Referral Invite
Invites happy repeat customers to refer friends in exchange for rewards, turning loyalty into growth.
1 message
COD-Specific (9)
COD — WhatsApp Verification
Confirms a Cash-on-Delivery order over WhatsApp to cut fake orders and reduce return-to-origin losses.
2 messages · 1 delay
COD — SMS + IVR Fallback Verification
Verifies a COD order by SMS first, then escalates to an automated IVR call if the customer does not confirm.
2 messages · 1 delay
COD — Convert to Prepaid
Offers a small incentive to switch a Cash-on-Delivery order to prepaid, improving cash flow and cutting RTO risk.
1 message · 1 delay
COD — Post-Rejection Win-Back
Reconnects with a customer whose COD delivery was refused, understanding why and offering to make it right.
2 messages · 1 delay
COD — High Fake-Order Score Review
When the ML fake-order model flags a risky COD order, this flow asks the customer to reconfirm before dispatch, protecting margins.
3 messages · 1 delay · branching
COD — Pre-Delivery Confirmation Reminder
Reminds the customer that their COD order is arriving soon and to keep the cash ready, reducing failed deliveries.
1 message
COD — Reliable Buyer Prepaid Nudge
Rewards customers with a strong COD acceptance history by inviting them to prepaid with a loyalty perk; new/risky buyers are left on standard COD.
2 messages · branching
COD — Post-Delivery Follow-Up
Checks in after a completed COD delivery to confirm satisfaction and open the door to the next order.
1 message · 1 delay
COD — Address Confirmation
Confirms the delivery address on a COD order before dispatch to avoid failed deliveries and wasted courier trips.
1 message