Flow preview

COD — High Fake-Order Score Review

When the ML fake-order model flags a risky COD order, this flow asks the customer to reconfirm before dispatch, protecting margins.

WhatsAppSMS

Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.

Trigger

When a custom event fires

Condition

If cod fake order score > 70

If yes

Send

Hi {{first_name}}, to protect your order {{order_number}} we need a quick confirmation. Please reply YES with your delivery address to proceed. ✅

Wait 6 hours

Send

SMS

Please confirm your order {{order_number}} by replying YES so we can dispatch it. — {{store_name}}

If no

Send

Thanks for your order {{first_name}}! ✅ Order {{order_number}} is confirmed and will ship soon.