Flow preview

COD — Post-Rejection Win-Back

Reconnects with a customer whose COD delivery was refused, understanding why and offering to make it right.

Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.

Trigger

When a custom event fires

Send

Hi {{first_name}}, we noticed your delivery for {{order_number}} was not accepted. Was something wrong? We would love to make it right — just reply here. 🙏

Wait 2 days

Send

Still keen on {{product_name}}, {{first_name}}? We can re-send it with free delivery. Here is 10% off too: {{discount_code}}