Flow preview

COD — SMS + IVR Fallback Verification

Verifies a COD order by SMS first, then escalates to an automated IVR call if the customer does not confirm.

SMS

Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.

Trigger

When a custom event fires

Send

SMS

{{first_name}}, please confirm your COD order {{order_number}} ({{order_total}}). Reply YES to confirm. — {{store_name}}

Wait 4 hours

Send

SMS

Second reminder: confirm your COD order {{order_number}} by replying YES, or we will call you shortly to verify.