Flow preview
Loyalty — Points Expiry Reminder
Warns customers before their loyalty points expire, driving a redemption purchase.
WhatsAppEmail
Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.
Trigger
When a custom event fires
Send
WhatsApp⏳ Heads up, {{first_name}}! Your {{points_balance}} loyalty points expire on {{expiry_date}}. Redeem them before they are gone!
Wait 3 days
Send
EmailYour points expire soon
Do not lose your points, {{first_name}} — {{points_balance}} points expire soon.