Flow preview

Post-Purchase — Order Confirmation + Shipping

Confirms the order instantly on WhatsApp, then keeps the customer informed as it ships and arrives.

Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.

Trigger

When an order is placed

Send

Thank you for your order, {{first_name}}! ✅ Order {{order_number}} is confirmed. We will notify you the moment it ships.

Wait 1 day

Send

Good news {{first_name}} — order {{order_number}} is on its way 🚚 Track it here: {{tracking_url}}