Flow preview
Post-Purchase — Return / Refund Empathy
Sends a caring, no-pressure message when a return or refund is initiated, protecting the long-term relationship.
WhatsAppEmail
Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.
Trigger
When a custom event fires
Send
WhatsAppHi {{first_name}}, we are sorry {{product_name}} did not work out. Your refund is being processed. If there is anything we can do better, just reply — we are listening. 💛
Wait 5 days
Send
EmailWe would love another chance
We would love another chance, {{first_name}}. Here is 15% off to find something you will love: {{discount_code}}