Flow preview
Welcome — New Customer + First-Purchase Incentive
Greets brand-new customers over email, then follows up on WhatsApp with a first-purchase discount to drive that crucial first order.
EmailWhatsApp
Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.
Trigger
When a customer enters a segment
Send
EmailWelcome to {{store_name}}!
Welcome to the family, {{first_name}}! 🎉 We are so glad you are here. Explore our bestsellers and find your new favourite.
Wait 2 days
Send
WhatsAppHi {{first_name}}! Here is 10% off your first order as a welcome gift 🎁 Use code {{discount_code}} at checkout.