Flow preview
Win-Back — High Churn Risk
Triggered by the ML churn model: when a customer's risk crosses into High/Critical, launch a retention sequence automatically.
WhatsAppEmail
Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.
Trigger
When a customer enters a segment
Condition
If churn risk score ≥ 0.75
If yes
Send
WhatsAppHi {{first_name}}, we would hate to lose you. 💛 Here is a special 20% thank-you for being with us: {{discount_code}}
Wait 3 days
Send
EmailWe value you
A little reminder, {{first_name}} — your 20% offer is still here.
If no
Send
WhatsAppThinking of you, {{first_name}}! Here is 10% off your next order: {{discount_code}}