Flow preview

Win-Back — High-Value Personal Outreach

For your most valuable lapsed customers: a personal WhatsApp message with white-glove treatment, standard offer for the rest.

Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.

Trigger

When a customer enters a segment

Condition

If total spent > 25000

If yes

Send

Hi {{first_name}}, it is {{store_owner}} from {{store_name}}. You are one of our most valued customers and we have missed you. I would love to personally help you find something — and here is 20% off, just for you: {{discount_code}}

If no

Send

We miss you, {{first_name}}! Here is 12% off to welcome you back: {{discount_code}}