Flow preview
Win-Back — Escalating Discounts
A "we miss you" sequence with discounts that escalate over time — 10%, then 15%, then 20% — until they return.
WhatsAppEmail
Using this flow creates a new draft journey in your account with these steps copied in. You can edit everything in the visual builder before activating it.
Trigger
When a customer enters a segment
Send
WhatsAppWe miss you, {{first_name}}! Here is 10% off to tempt you back: {{discount_code}}
Wait 4 days
Send
WhatsAppStill here for you, {{first_name}} — we have bumped it to 15% off. Code: {{discount_code}}
Wait 4 days
Send
EmailOur best offer yet — 20% off
Final offer, {{first_name}}: 20% off, our best. Come back before it is gone.